Data Protection
We don't collect personal or sensitive information
Anonymity
Your identity remains protected throughout
Secure Communication
All referrals use encrypted email services
PIN-Based System
Treatment and records use PINs only
Privacy Policy - English
We are committed to protecting your privacy. Below is how we handle your information across our different services:
| Sr. No. | DOI Website | DOI Chatbot | Hotline | Treatment Process |
|---|---|---|---|---|
| 1 | No personal/sensitive information is collected | User is encouraged not to disclose any identifying information | "When someone calls, the DOI team cannot see the phone number" | Clients are referred into treatment using the PIN provided |
| 2 | We do not collect IP addresses | We do not store any IP address or mac address on our service | Caller is encouraged not to disclose any identifying information unless caller proactively shares it | Throughout the treatment, clients are addressed only by their PIN. |
| 3 | No information is saved when chatbot is offline/online | Caller is provided with Personal Identification Number (PIN) for further communication | All client files are documented using PIN only | |
| 4 | Any referral to therapy from the chatbot is conducted via secure, encrypted email service only and protect all confidential communication. | Access to any treatment-related documents is strictly limited. |
Our Commitment
We understand that seeking help requires trust. That's why we've designed our services with privacy as a foundational principle.
1
No personal data collection
2
Anonymous communication channels
3
Secure, encrypted referrals
4
PIN-based identification system
How Our System Works
Our privacy-focused approach ensures you can seek help without concerns about your personal information:
1
You contact us through website, chatbot, or hotline
2
We provide a unique PIN for identification
3
All further communication uses only this PIN
4
Treatment and records are maintained anonymously
